At Curivea, our goal is to provide you with high-quality products and excellent customer service. Your satisfaction is our top priority, which is why we offer a 30-day guarantee. If for any reason you are not satisfied, please contact us through our contact page.
Orders can only be changed or canceled within 24 hours of being placed. After this period, the order may already be processed and we may no longer be able to make adjustments.
If your cancellation request is approved within 24 hours, your refund will be processed within 1–3 business days.
We offer a 30-day return period for unused items in their original packaging.
To request a return, please contact us by email with your order number and return request details. Once approved, return instructions will be provided.
Returned items must be unused, undamaged, and returned in their original packaging. Please include your order number and sender name inside the package to ensure fast and accurate processing.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping costs are non-refundable.
Once your return has been received, it may take up to 2 business days to inspect and process the item. Approved refunds are issued within 48 hours after inspection.
Refunds are only issued for unused and undamaged products returned in accordance with this policy.
All refunds are processed using the original payment method and currency. Any currency conversion fees or foreign transaction costs charged by your bank or payment provider are the responsibility of the customer.
If you have not received your refund after confirmation, please contact your bank or payment provider first.
The safe use of our products is extremely important to us. Please follow all usage instructions and safety guidelines carefully.
We are not responsible for damage, injuries, or issues resulting from improper use, misuse, or failure to follow instructions.
If irritation, discomfort, or an allergic reaction occurs, discontinue use immediately and contact us.
Our products are carefully packaged to minimize the risk of shipping damage.
An item is considered damaged only if it arrives physically broken or defective. Damage to external packaging alone does not qualify as product damage if the item itself remains intact.
If your item arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item.
We will review the case and determine whether a replacement or refund is appropriate.
We do not offer refunds or replacements for damage caused by normal wear and tear, improper use, or accidental damage after delivery.
We aim to deliver all orders as quickly as possible. However, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
For delivery-related issues after shipment, customers may need to contact the shipping carrier directly.
We are not responsible for lost, stolen, or delayed packages once they have been shipped.
If you have any questions regarding this policy, please contact us at: