Return & Refund Policy
At Curivea, our goal is to provide you with high-quality products and excellent customer service. Your satisfaction is our top priority — which is why we offer a 30-day guarantee. If you are not satisfied for any reason, please contact us through our contact page.
Cancellation Policy
Please note that any changes or cancellations to an order must be requested within 24 hours of placing the order. After this period, we may no longer be able to process your request, as the order may already be in processing.
If you cancel within 24 hours, your refund will be processed within 1–3 business days.
Return Conditions
We offer a 30-day return policy for unused items in their original packaging. No refunds will be issued for used items or items damaged through use or improper handling.
If an unauthorized return is sent without a valid reason or outside the 30-day return period, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
To initiate a return, please email us within 30 days of delivery with your order number and reason for return.
Items must be returned unused and in their original packaging. Please include your order number and sender name in the return package to ensure fast processing.
Return shipping costs are the responsibility of the customer unless the item arrived damaged. Shipping costs are non-refundable.
Once your return has been received, inspection may take up to 2 business days. After approval, refunds are processed within 48 hours.
If you have not received your refund after confirmation, please contact your financial institution.
Refunds are issued only for unused and undamaged items.
All refunds are processed in the original payment currency. Any foreign exchange or currency conversion fees are the responsibility of the customer.
Product-Related Notice
The safe use of our products is our highest priority. Please follow all usage instructions and safety guidelines carefully.
Failure to follow these instructions may result in damage or injury, for which we cannot be held liable. Refunds or replacements in such cases are granted at our discretion.
If you experience any adverse reaction, discontinue use immediately and contact us.
Damaged Items
Our products are carefully packaged to prevent damage during shipping.
An item is considered damaged if it has a defect or physical damage. Damaged packaging with an intact product does not qualify as product damage.
If your item arrives damaged, please contact us within 48 hours of delivery and send a photo of the damage by email.
We will review the case and determine whether a free replacement can be provided.
No refunds will be issued for damage caused by normal wear and tear or improper use.
Shipping & Delivery
We strive to ensure fast delivery, but we are not responsible for delays outside of our control (e.g. shipping carriers or customs).
For delivery issues, please contact the shipping carrier directly.
We are not liable for lost, stolen, or delayed packages.